FAQ
Frequently Asked Questions
“Have a question about your order or our VIP Club? We’ve gathered the most common queries from our Canvey Island community right here. Whether you’re curious about our hand-ground spices or how to save your loyalty card to your mobile wallet, we’ve got the answers you need to make your next meal at 269 High Street perfect.
The Chutney Tandoori VIP Club
How do I join the VIP Club?
It is completely free to join!. You can sign up using our [online link], or simply scan the QR code found in our takeaway, on our leaflets, or on your meal receipt.
Do I need to download an app?
No app is required. When you join, your digital VIP card is added directly to your mobile wallet (Apple Wallet or Google Pay) for easy access every time you visit.
What are the rewards for joining?
Upon joining, you will receive a 30% off voucher to use on your next order. Once you redeem that, your card transforms into a digital stamp card. Collect one stamp per visit; five stamps earn you a free starter or a current VIP reward.
Ordering & Savings
How does the 20% collection discount work?
We offer a 20% discount on collection orders over £20. Our “intelligent” ordering system automatically calculates all available deals and applies the one that gives you the greatest saving at checkout.
Note: Management reserves the right to change or remove offers at any time; current offers are always displayed on our ordering system.
Can I order in advance?
Yes, we welcome pre-orders!. You can schedule your meal ahead of time through our ordering system to ensure it’s ready exactly when you want it.
Can I make special requests for my meal?
Absolutely. You can leave specific instructions in the “delivery notes” section of our online system. If you have a complex request, feel free to call our team at 269 High Street directly.
Health & Ingredients
I have a food allergy. Is your food safe for me?
Your safety is our priority. Please inform our team of any allergies before placing your order, as our dishes may contain nuts and other allergens.
Are your spices prepared fresh?
Yes! As part of our commitment to authentic Sylheti and Tandoori cuisine, we hand-grind our unique spice blends every morning in our kitchen.